ONLINE MEMBER ACCOUNT HELP GUIDE

PROGRAM REGISTRATION HELP

• HOW TO MAKE A PAYMENT ON YOUR ACCOUNT
  • Click the “MAKE A PAYMENT” menu option on the upper right drop-down.
  • From there, you can pay the balance due or the total balance.
  • To pay a specified amount for a particular activity, click “VIEW INDIVIDUAL BALANCES.” You will see the balance details and can set the desired payment amount for each.
• HOW TO REGISTER ONLINE 
  • You can quickly search for program or membership offerings by any of the following ways

• • • • • Click on the main page’s “SHOP FOR…” menu option.
        • Use the “SHOP BY TYPE” drop-down at the top left.
        • Use the text search bar at the top center of the main page.
  • The results page shows all offerings for which you are eligible.
  • You can filter further by branch, category, time(s) of day, and day(s) of the week.
• HOW TO REGISTER SOMEONE ELSE IN YOUR FAMILY 
  • To shop for someone else in your family, select that person from the “SHOPPING FOR” drop-down. The results page changes to show the offerings for which they are eligible.
• HOW TO ADD AN OFFERING TO THE CART 
  • Click on an offering name to select it.
  • Once you select an offering, you will see details such as description and days available. After making any applicable selections, click “ADD TO CART.”
  • Your cart is always accessible in the upper right corner.
• HOW TO FINALIZE YOUR PURCHASE
  • When you are ready to finalize your purchase(s), click “PROCEED TO CHECKOUT” from the cart.
  • To checkout, select or add the payment method, then click “FINALIZE PURCHASE” to complete your order.
  • Once you have finalized your purchase, you will receive an order confirmation and summary. You can print these or save them as a PDF for your records.

UPDATE YOUR PROFILE

• Once logged in, click the “MY PERSONAL INFORMATION” menu option on the upper right drop-down.
• From there, you can manage the following for you and your household unit:

• • • • • Personal details
        • Addresses
        • Phone numbers
        • Email addresses
        • Add family members
        • Review information on miscellaneous information forms.

WWFY is currently having trouble processing American Express payments and are working to resolve this expeditiously. Please use an alternative credit card to process your payment.

HOW TO MANAGE YOUR PAYMENT METHODS

• Click the “MY PAYMENT METHODS” menu option on the upper right drop-down.
• From there, you can:

• • • • • Add additional payment methods (credit/ debit card or bank account)
        • Delete existing payment methods
        • Transfer pending payments from one payment method to another
        • Within each payment method, you can edit the card information or delete the payment method itself, except for a payment method with pending transactions. In these cases, you can transfer those pending transactions to another payment method and then delete them.

STILL HAVE QUESTIONS?

Please call our Membership Desk at 203-226-8981 during business hours.